How can we help?

Answers to the most common questions about Kitty, your subscription and your data.

Write to us

A question, feedback or a value that looks wrong? We usually reply within two working days. It helps if you tell us your iPhone model and iOS version.

Email support

Manage or cancel your subscription

Your subscription is handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Kitty. Deleting the app doesn't cancel it.

Open subscriptions

Restore a purchase

New iPhone or reinstalled Kitty? Tap Restore on Kitty's subscription screen. Make sure you're signed in with the Apple ID you used for the purchase.

Request a refund

Apple handles payments and refunds for App Store purchases.

reportaproblem.apple.com

Change your goals

In the app, open Profile, then Your goals. There you can change your goal weight and pace or set calories and protein yourself. Under How Kitty calculates your plan you'll find every formula and source.

Delete your account

In the app, open Profile and tap Delete account. This permanently deletes your profile, your diary and your weights. Please cancel your subscription separately with Apple.

A nutrition value looks wrong

You can adjust the amount before you log any meal. If a packaged product shows wrong values, write to us with the product name and the barcode, and we'll check it.

If tracking doesn't feel good

Kitty should make your day easier, not harder. If counting calories makes you feel stressed or guilty, take a break and talk to someone you trust or a doctor.

More answers are in our FAQ. Legal information: Privacy Policy, Terms of Use, Imprint.